docs / terms.md · the system prompt for your subscription

Terms & conditions.

Last updated: February 2026

These terms govern your use of singleshot.coffee and any subscription you purchase from Single Shot Coffee Ltd ("we", "us", "Single Shot"). By placing an order, you agree to these terms.

About us

Single Shot Coffee Ltd is a UK-registered company operating at singleshot.coffee. Contact: hello@singleshot.coffee

Subscriptions

• Subscriptions are recurring and charged in advance of each dispatch cycle
• Your first payment is taken at the time of order
• Subsequent payments are charged 5 days before each dispatch
• Prices are in GBP and include VAT where applicable
• You will receive notification before any price change takes effect

Cancellation

You may cancel your subscription at any time before your next billing date. Cancellations take effect at the end of the current billing period — you will continue to receive coffee until the period you have paid for ends.

To cancel, email hello@singleshot.coffee with your order details. We will confirm cancellation within 2 business days.

Under UK consumer law (Consumer Contracts Regulations 2013), you have a 14-day cooling-off period from the date of your first order. If you cancel within this window and your first box has not yet been dispatched, you are entitled to a full refund.

Delivery

• We ship to UK addresses only
• Standard delivery is free on all subscriptions
• Coffee is roasted to order and dispatched within 3 business days of roasting
• We are not liable for delays caused by Royal Mail or third-party couriers once dispatched
• If your order is lost in transit, contact us and we will arrange a replacement or refund

Product

• All coffee is single-origin unless stated otherwise
• Origins are selected seasonally and may change based on availability and quality
• Specific origins are not guaranteed unless explicitly offered as a fixed-origin subscription
• Roast profiles (where applicable) are matched to the selected tier preference

Refunds and complaints

If your coffee arrives damaged, stale, or incorrect, contact us within 7 days of receipt. We will offer a replacement or full refund at our discretion. We take product quality seriously and would rather hear about a problem than not.

We do not offer refunds for personal taste preferences — coffee is subjective and we make no guarantees that you will enjoy every origin. We do guarantee that everything we ship is specialty grade and correctly described.

Intellectual property

All content on this site — copy, images, brand identity — is owned by Single Shot Coffee Ltd. You may not reproduce it without written permission.

Limitation of liability

Our liability to you is limited to the value of your most recent subscription payment. We are not liable for indirect or consequential losses. Nothing in these terms affects your statutory rights as a UK consumer.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

Changes to these terms

We may update these terms. If you have an active subscription, we will notify you of significant changes by email before they take effect.